Australia’s Leading Destination for Hairstyling Tools and Appliances

Returns and Refunds

Bluemercury Online

Non-faulty items returned for exchange or refund must be unused. Items must be returned in original condition, in original packaging. Any request for exchange of non-faulty items sent as per order will, if possible, be fulfilled but will be subject to a re-shipping charge. If replacement item is more, incremental item cost is the responsibility of the customer.

You may send your item by regular post however we highly recommend registered post so you can track that we received your return.

Damaged or Faulty Items

If an item is damaged or faulty, you can return it to us for exchange or a full refund of the purchase price together with the cost of the original freight fee. Item must be returned in original condition and in original packaging.

For all Returning Items

Please download, print and fill out this form and include with your returns. Click on the image to download:

click to download returns form

Contact details

If you have any queries regarding your refund or return, please contact us either by email using the Contact Us form or by phone 1800 251 215 (Monday - Friday, 09:00 to 17:00 AEST)

All returned articles are to be sent to:
Locked Bag 5022
Business Hub Bourke Road
Alexandria NSW 2015

If you have any other questions regarding, electrical appliances products which are available or an enquiry regarding an order which you have placed, please email or contact us via the above details.